South African Orders:
RETURNS:
Accept returns for defective products only
Accept returns for incorrect order delivered.
Damages
Please inspect your order upon receipt and contact us within 48 hours if you are not satisfied with the condition of your plants (within reason), or if you have received the incorrect order.
24-hour Return Policy
Customers have 24 hours after receiving an order to notify us about any issues and request a return and refund.
To be eligible for a refund, your order must be in the same condition that you received it, and in its original packaging.
To log a return, you can contact us at info@utopiaclivias.co.za or via WhatsApp on 081 711 0250. If your return is accepted, we will send you instructions on the pick-up of your parcel. Orders returned without prior approval or first requesting a return will not be accepted.
Exchanges:
We do not accept exchanges
Refunds
We will notify you once we have received and inspected your returned order and liaise with the customer whether the returned goods are approved for a refund or not. If approved, you’ll be refunded on your original payment method.
Please note: The refund process takes a number of business days to process and for the money to reflect in your bank or credit card account.
International Orders:
No returns accepted.
No exchanges accepted.
An order will not be refunded due to customer negligence on the health of the seed, seedlings, mature plants or bulbs. It is the responsibility of the customer to understand the importance of looking after your seed, seedlings, mature plants or bulbs. You can find all the relevant information on our website.
Utopia Clivias takes no responsibility for any courier issues or mishaps/mistakes/blunders with the courier company. Once the order leaves our premises, we do not accept responsibility for anything that occurs during transport and this responsibility falls on to the customer as per our Terms and Conditions. Please refer to our full Terms and Conditions on the website.
